Shipping Policy

Shipping Policy

Fulfillment Time for Your Order

Once you've placed your order and received the confirmation email, our team at Studio Plönzke will begin processing it promptly. Please allow 1 to 5 business days, excluding weekends and holidays, for us to prepare your order for shipment. Rest assured, you will receive a notification as soon as your order has been shipped, so you can eagerly anticipate its arrival.

National-/International Shipping

We provide international shipping to customers worldwide, allowing you to enjoy our products no matter where you are located. The shipping cost for your order will be calculated during the checkout process for your convenience.

How can I track the status of my order?

Once your order has been shipped, we will promptly notify you via email, providing you with a tracking number to monitor its progress. Please allow up to 48 hours for the tracking information to be updated. If you have not received your order within 7 days of receiving the shipping confirmation email, kindly reach out to us at shop@studioploenzke.de, including your name and order number, and we will gladly assist you.

What is the refund policy for returned items?
Our return policy allows for returns within 14 days of delivery, provided the item is unused and in its original condition. We offer a full refund of the order amount for eligible returns. For more detailed information, please refer to our comprehensive refund policy.

If your order arrives damaged, please contact us promptly at shop@studioploenzke.de, including your order number and a photo depicting the item's condition shop@studioploenzke.de, including your order number and a photo depicting the condition of the item. We will handle such cases on an individual basis, aiming to find a satisfactory resolution.

Should you have any further inquiries or concerns, please feel free to reach out to us at info@studioploenzke.de. We are here to assist you.

FAQs

  • Absolutely! Sustainability is one key Aspect for SP. We prioritize using eco-friendly materials and employ efficient production processes to minimize waste. Our goal is to create products that are not only visually appealing but also environmentally responsible.

  • Yes, Studio Plönzke offers international shipping to customers worldwide excepting a few states. We believe in sharing our designs globally and ensuring that everyone can enjoy our unique creations. Shipping rates and delivery times may vary depending on the destination country

  • Absolutely! Studio Plönzke understands the importance of personalization. Customers have the option to customize the colors and surface materials of our products to reflect their unique style and preferences. Please check the product description or contact our customer service team for further details on customization options.

  • Yes, Studio Plönzke has a return policy in place. If the product doesn't meet the customer's expectations, SP encourages them to contact the customer support team within a specified timeframe for assistance and potential return or exchange options.

  • Quality and precision are integral to SP 3D-printed products. We have implemented rigorous quality control measures to ensure that each item meets our high standards. Our experienced team utilizes advanced printing technologies and closely monitors the production process to guarantee optimal results. Rest assured, you can expect exceptional quality and precise craftsmanship in every Studio Plönzke product.

  • Yes, Studio Plönzke offers customized design solutions tailored to specific requirements. We understand that every project is unique, and we are committed to bringing your vision to life. Feel free to submit your project details via email through our contact form.

  • We understand the importance of seeing and feeling the quality of a products. While we don't offer physical samples for single purchases, we provide detailed images and descriptions on our website to give you a clear understanding of the design, texture, and dimensions of our items. In case you concsider a bigger order (Wholesale), we can send you a free sample of the desired product.